Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@oopswholesaleclothing.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@oopswholesaleclothing.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@oopswholesaleclothing.com.

Any reimbursements for returned merchandise will be given as store credit.

There is a 30% restocking fee for all non-defective returned merchandise. Any returns must be unworn, unwashed, free of stains, makeup, deodorant, or visible wear and tear. The customer is responsible for shipping charges to return merchandise. We do not provide pre-paid return labels; you will be responsible for covering the shipping costs to return any merchandise.

Once your request has been approved, our representative will email your RMA (Return Merchandise Authorization) number. You must include in the returned merchandise shipment.

Merchandise must be shipped back within 7 days of receiving approval from our representative. Any damaged, defective, or incorrect items must be reported within 7 days of delivery date.

Depending on the shipping method and carrier selected, your return package may take 1-5 days to reach us. Keep your proof of postage and provide us a tracking number. We are not liable for return packages that are lost or stolen in-transit. Once your return is fully processed, we will issue you store credit for use on a future purchase. The issued store credit never expires and is redeemable right away!

Return Address:

800 E. 12th St. Unit 108 Los Angeles Ca. 90021

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.